We’re grateful for our continued growth, which allows us to bring even more value to our team. Introducing our newest team member, Monica Diaz! Not only does Monica exemplify 5-star customer service, she also helps behind the scenes with office & bookkeeping. Meet her below.
- Where did you grow up, how big of a family?
Born and raised in The Dominican Republic, born to a family of five. I have a very united family, and I am the little of three sisters.
- What have you done professionally?
I was studying laws in my country, and I was working in customs at the time, where I got experience in customer service and in finance. I started from scratch in this country. I went to college to study English. Then, I decided to start a career. I got my associate degree in accounting, and I have 4 classes left to get my bachelor’s degree. I was in Banking for 5 years. I began as a teller and through time I was promoted to different positions.
- Favorite job & why?
Before OTM , my favorite job was working at customs because I was able to assist people in areas they didn’t know and helping with documentation that sometimes was hard for them.
- How do you like spending free time?
I like to explore, spend time with my family and cooking.
- 2025 goal or goals?
My goal is to grow and become part of the community we serve.
- Why do you like working at OTM?
At OTM, I am able to help customers with thier needs, the kind, friendly environment that is created here makes coming to work each day enjoyable, meeting new people each day and the ability work with great co-workers give OTM a family feel.
- Favorite restaurant or things to cook & eat?
My favorite restaurant is Blend on the Water in NY. I enjoy trying different food from different cultures.
- Travel destination?
Visit Ghana 🇬🇭
