Lylle Breier
1725043759
So impressed with On The Mend! Steve and Rob are kind and caring professionals who are so smart, so efficient, and so helpful. I could not recommend this company more! 
Ronald Saland
1725039530
We are limited by age and mobiity so having grab bars in our bathrooms makes life so much safer. And kudosto the installers who were so professional and efficient. Great cleanup too.Very pleased. 
Glenn Rogers
1723670687
My experience working with On The Mend with my recent Rollator purchase, reminded me of how excellent customer service Is executed. I encountered an unexpected issue with the manufacturer’s delivery timeframe, and without being having to ask, they took immediate action to minimize the impact. And when my Rollator was delivered, I was Blown Away by the delivery, person’’s care and attention he took to make my first experience using the product was a joyful and successful one.Although I am located outside On The Mend’s their current Local market, I will not hesitate to recommending them to family and friends. 
Helen Glenn
1723497559
My husband and I were so impressed with the customer service. Kim helped us through what could’ve been a very frustrating situation. Kim was kind, courteous and efficient - what else could you want! 
Suzie Kutic
1720439141
What an amazing experience I had using On The Mend foe the rental of all necessary equipment that I required for my holiday. I travelled from Australia to NY for 4 weeks and everything was delivered to each location efficiently and communication was superb. Highly recommend, thanks Liam and team. 
Jane Gallagher Felix
1716928983
We have been very pleased with the team at On the Mend over the past 4 years. From Marcy in the office, to all the service crew, we have received caring and knowledgeable assistance with all our needs. We worked with Dominic most recently and we were impressed with how he communicated about the mechanical issues that he addressed during his service visit. We heartily endorse On the Mend for these reasons. 
andrew p
1715022808
They were so terrific. I needed some bed wedges for urgent issue with family member to keep sister on side in bed. Not only did they have items I needed in stock, they also were able to direct me to some preventive measures for future that were very reasonable. THANK YOU!! 
Michele Entner
1713628911
To purchase a hospital bed for my Dad was a really emotional and difficult decision for me. Liam, at On The Mend, educated and helped me make a good and important choice for my Dads comfort and wellbeing. On The Mend, a small business, truly cares about their customers and understand these are tough decisions. From Liams help to the team that installed the bed, I was grateful for the service. Thank you! 
Helene Orce
1712291653
Very easy to work with. Great group of men who installed my chair lift. A pleasure to deal with. Thank you 
Valencia Soltys
1709303738
We had a stairlift installed. The process was seamless, the staff - friendly, courteous and knowledgeable. We are very happy with our experience. 
Alex Pandjiris
1706204730
Liam tirelessly worked to get the stair lift installed by the time my uncle arrived home from rehabilitation. He also provided a hospital bed, recliner chair, and even suggestions on in home nursing. Their store is also great. Be sure to visit! 
Becky S
1704200365
Employees are so helpful! I needed a wheelchair that could accommodate a leg casted straight, and Macaire immediately helped me and had the wheelchair reserved for me at a great price right away. Pick up and drop off were so easy. Highly recommend! 
Doug and Bobbi Hess
1703681706
Renting from On the Mend was a great experience. Marsi and Macaire were pleasant and professional and guided me to the perfect chairs for my 94- and 91-year old parents’ visit to NY for Christmas. My dad loved the chair so much, he wants to buy one for his apartment. I can’t leave out the delivery crew. They arrived on time, were pleasant and professional, and took care with getting the chairs into the house. The chairs and walker were clean and in excellent condition. My granddaughter is crawling and loves anything with wheels, so I wanted to wipe off the wheels since she was touching them. No dirt was on the wheels. Beginning to end, On The Mend staff made this an easy and enjoyable renting experience. 
Doris Smith
1703369742
Our shopping for a recliner/lift chair was a very good experience. It was our first experience in learning all about the chair and the staff was very knowledgeable and helpful answering our many questions. 
Sharon Hayes
1699907622
Mt. Kisco store & staff are all excellent. My mom and I came in to look for a cane. She found the perfect one! She will return to purchase shoes there soon. The staff are to be commended for their ability to communicate with my mom who is deaf! Thank you! 
June Hersh
1698103177
I recently had an interaction with this store that was not as I had hoped. But, the extent that the owners went to, to make it right was so extraordinary, that I am withdrawing the original review and instead giving them 5 stars for how seriously they take what they do. They might have made a mistake, but their efforts to make it right, have made it right with me. I will give them another chance, I hope you do too. 
Emmanuelle Josephine Levy
1688056830
The people at Mt.Kisco’s On The Mend have made my recovery possible. I have gotten everything I needed to help myself heal they have everything! And my medical recliner has saved my life there was no way I would be able to recover in my normal recliner. Christine at On The Mend has made everything from ordering to delivery and quality a pleasure. I literally cannot say enough good things about On The Mend in Mt. Kisco compared to how helpful and professional and caring they have been. Thank goodness they exist!! If you’re going to need healing call On The Mend in Mt. Kisco and ask for Christine 
Alyson Denny
1686680434
The folks at On The Mend Medical Supplies & Equipment could not have been more helpful, efficient, and kind. They went out of their way to answer questions I didn't even know I had. I highly recommend them! 
donofa
1684268266
My wife is very sick and we have to attend our kids graduation this Saturday which is going to be very tough. We will need to navigate over curbs, blacktop and grass. We were very nervous and did not know what would be best / safest. I was refereed to On The Mend by my wife's Physical Therapist. Marsi gave me a call, she is beyond positive, loving and helpful. She asked all the right questions and recommend the best product for our needs. My wife's safety was most important and she treated us like family. Not only was the service amazing, the price was very fair - bellow market value and she even discounted the shipping. These are tough situations for the handicap and very scary for the patient and caretaker. I am so happy I called On the Mend and cant thank Marsi enough. Thank you!!!! 
Marie Wayne
1683852547
My mom suddenly stopped walking and we needed home equipment quickly. We couldn't be more pleased with on the mend. From sales, to customer service and even the delivery guys were great. A++ 
Maria Perovich
1683814005
Excellent service all around, from the friendly customer service at the store to the caring technician that delivered and assembled the bed at our home. I called in the morning and by 2pm we had a fully electrical hospital bed delivered for my son, who had been in an awful accident. He loves the bed, he even says that he likes it better then the one at the hospital. HIGHLY RECOMMEND their services. 
Carmela M
1681491965
Amazing customer service, excellent quality equipment, fast and friendly delivery. Highly recommend this company! 
Larry Marner
1677962665
My wife broke her hip while skiing. Post surgery and back home I knew I needed a wheelchair and some good advice. I found the four people I spoke with at On the Mend helpful while they educated me on what I could do to provide care and assistance to my wife. They helped me load stuff into my car, came to my house to evaluate accessibility, always helpful. Great team, A+. 
alan rothschild
1672762139
The sales staff could not have been more helpful and knowledgeable. The store had an abundance of inventory for your every need. I highly recommend for your health supply needs 
Claire and Cappy Calderone
1671566693
Extremely pleasant group to work with and could not have been nicer 
Rebecca Hanley
1669594647
My elderly father forgot the attachments to his oxygen machine over his Thanksgiving visit from upstate. We realized -- after hours -- that he'd left them home. We contacted "On the Mend", and as expected given the hour, the call went to voicemail. I tried the alternate number on the message and Liam, the owner, picked up. He offered to meet me at the Mt. Kisco location -- an hour away from where he was enjoying a pre-Thanksgiving gathering -- to meet me to open up the store in order to provide the necessary parts to my father. It was the most compassionate customer service I've ever received. Liam was friendly, gracious and clearly put his consumer (a stranger no less) ahead of his own plans. I actually couldn't believe the lengths to which he went to help us. Liam's kindness and approach made an enduring impression, and saved the holiday for all of us. 
Jennifer Ann
1668643704
So friendly and helpful!Went out of their way to deliver within hours of my phone call!The chair I rented was in perfect condition, worked very well and may have even been brand new!The people delivering were so fast and cautious of the building and the apt and showed me how everything worked.If you are wondering if you may need a recliner for recovery, just get it. It really speeds up the recovery process with ease.10/10 I handed out business cards and flyers to hospital staff and delivered to a medical store in Branford who were looking for a place that does rentals 
Kathleen Dye
1660597732
Everyone there is exceptionally kind and wonderful! They go above and beyond to help. We were in a pinch looking for some medical supplies for my dad and I had called around to so many places that either didn’t have what we needed or were not particularly helpful. The people at On the Mend not only completely checked out and shared what they had but shared so many specifics that were so helpful. This is important when you’re learning about how to care for somebody who is very ill and there is a bit of a learning curve. My family is so thankful. Seriously, above and beyond! 
Frank Brosens
1660579201
Marsi made this super easy! Both the delivery of the recliner and the removal were very efficiently executed. 
patricia weinstein
1659991117
Catherine Ziegler
1659909839
Store employees were very helpful and provided precisely what I needed in a wheelchair. We also purchased an adjustable reclining chair which has worked perfectly. The delivery and set up team kindly moved our furniture around to create the best possible location for the new chair. 
Jacqueline Greeves Levirne
1659387914
Highly recommend!! The staff are extremely attentive and friendly and make the process of acquiring equipment as seamless as possible. 
Robert Muller
1658925325
From our initial phone call to final purchase and training, On the Mend exceeded all of our expectations. Liam's customer service is extraordinary. He goes the extra step to ensure 100% satisfaction. His support staff also excel in meeting individual requests. Highly recommend On the Mend! 
Tanner Scheib
1657902937
They were extremely helpful and very knowledgeable with their equipment. Would highly recommend to anyone in need of medical supplies! 
Clare Kostow
1657729787
Christine at the Mt. Kisco store was very helpful, informative and responsive by phone, with good follow up - just what I needed getting help with my immediate needs. For delivery, Colin and Brody called ahead to see if they could arrive a bit earlier than scheduled and were careful, courteous and efficient; they shifted a large piece of furniture for me, set up, checked and adjusted equipment to confirm it was working properly, reviewed operation with me, and were cleaned up and out in just 10 minutes. I had visited and shopped at the store a few years ago and will continue to support OntheMove based on my positive experiences. 
Starct Operations
1657637556
Marsi, Liam and the OTM Team are fantastic.OTM has quick, efficient turn around time from ordering of equipment to delivery, set-up and through demonstration.OTM has provided impeccable customer service, because their sales staff is knowledgeable, with unsurpassed compassion and patience.We highly recommend OTM. 
Linda Levirne
1656522685
What can I say to show our appreciation for two outstanding gentlemen. They were courteous, polite, above all professional, very patient and very informative with regard to the operation of the Hoyer Lift. 
Nicole Putorti
1655426116
Such a great experience buying a chair to help my father get the quality and comfort he deserves. Christine and her team were knowledgeable and extremely patient with us in choosing the perfect recliner. We went with the PR 515 Cloud Lift Chair and it’s packed with features and my father could not be happier! Thank you so much! 
Judi Bandes
1654909737
Juanita Manning
1654824278
The Representatives at On the Mend Medical Supplies & Equipment are extremely helpful and they are very receptive and accommodating to change.Thank you for all that you do. 
Brody Keefe
1654716068
Deborah H
1654654264
Marc and Steve were professional and courteous. They were an absolute pleasure to work with. They were on time with delivery and helpful. I highly recommend!! 
Sean McKenzie
1654650815
Mark and Colin came to my house and installed a grab bar in my shower for my elderly grandmother. Their service was extremely professional and very helpful. I would recommend them to anyone seeking medical assistance in their home. 
Paige Benzing
1654650551
On the mend is the best! Everyone has been so kind and incredibly patient while trying to help my grandma figure out what products work best for her. Colin was super efficient when installing and could not have been any sweeter to my grandma. 
Jon Gordon
1654634621
Marc and Steve were great. Delivered and installed a ramp at my home at 15 Kitchel Road Mt.Kisco today 
Keri Ford
1654628499
On the mend has been the most helpful company with the nicest people that I have been able to find. Colin did a great job explaining the products we purchased. Highly recommend this company! 
Morgan Fost
1654393744
Such wonderful products of high quality that provide accommodations I didn’t know were available! The staff were incredibly kind and helpful, even offered to help me carry things, given my pain. Can’t recommend enough. 
Mary Ann Gazivoda
1651765750
Liam and his staff at On The Mend are fantastic. Nobody can anticipate all of the needs of an ailing parent when they first return home. Sometimes timetables and dates can change at a moments notice. Liam and crew bent over backwards to make sure everything was in place, set up and working properly. The service and accessibility was truly outstanding, even including a visit to the rehab facility to take body measurements of my father. If there was an issue, he or his staff promptly came over and made the adjustments so my father was accomodated to his full satisfactionj. I recommend this store to anyone who finds themselves thrust into a home care situation. Getting you set up with the right equipment that is properly sized from On The Mend will help alleviate the inherent stresses of caring for and worrying about an infirmed loved one. Genuine thanks and appreciation. Keith Pierce 
Gilad Grinblat
1649719901
Terry Weil
1646166367
Five Star Experience from the start. I left a massage on a snowy stormy day and Marsi called me right back from home. I was about to have major surgery and was thinking about what I might need. Marsi talked me through it and I made the right decisions on everything I got. The rental equipment was actually a lifesaver. I dont know what I would have done without it. Marsi scheduled the delivery smoothly and efficiently and then checked up on me when I needed to extend my rental.She not only led he way but handled everything when I was so busy worrying about other things. 
Mary O'Riordan
1645838680
Amazing service. The sales rep spent an hour with my mother and me making sure we chose just the right recliner for her and was patient with me after I had already paid when I called to say we had changed our mind about the fabric. We were sent suggestions on a slip cover and the guys who delivered the chair also couldn't have been nicer or more professional. I have been in touch with quite a few merchants searching for this special chair and none were quite as wonderful as the staff at On the Mend. 
Jeanette Rizzo
1642806010
Outstanding customer service and great quality equipment! 5 stars doesn't say enough!! Fast service, quality advice & information and will try to help you any time of day. I have used them for several needs for my mom over the last few months and every time I call I feel like family is helping me with my current needs! Simply outstanding! Marsi is a gem and truly wants to help. Liam drove all the way to my house just to give me advice. I will never go anywhere else for medical supply needs. 
Deeerite Me
1634914953
I was so glad to find this place. They had another brand of pull ups that worked well with my mom. The cheap paper thin pull ups Medicaid sends are pointless. She might as well sit with nothing on since one pee and she's soaked. Cara was a wonderful help. Very caring and recommended a product that are fabulous. My mom has not soaked her clothes since. 
Michelle Pellegrino
1629754636
What a wonderful experience! I went in today for the first time to look at power wheelchairs and possibly try some out in the store. Macaire was super helpful and wonderfully pleasant and patient during my entire shopping visit. She really is an angel. She was able to find something that fit my needs and even called the main store in Southbury (more than once!) to help me find the best power chair solution for me (they have one on order and she arranged for it to be shipped to the Mt. Kisco store for me to try out!). She treated me like a person and really listened to my needs, then found something that might work for me. Again, can't say enough good things about Macaire. If the rest of the staff is even half as wonderful as she is, then I certainly look forward to doing business at On The Mend in the future. I highly recommend!! 
Alexa Toback
1628130860
I would highly recommend On the Mend Medical Supplies. My husband had triple bypass surgery 2 weeks ago and he needed a lift recliner to help with his recovery. Kim, Marsi and the team at On the Mend were very professional, kind and informative. The two young men that delivered the recliner were also very nice and helpful. A great experience all around! Tina and Doug Toback 
Margot Hughes-Lopez
1627335645
I wanted to thank the On the Mend team for the amazing, personable and effective care my mother and I received from all of you (Liam, Macaire (she is extra wonderful !) and Skyler) on our visit to your Mt. Kisco "On the Mend" location. The walker she purchased is of top quality and met all of her needs. The time and care spent with us in assessing her needs and presenting educated options was deeply appreciated. You and your team instill confidence in the selection for purchase process and the way folks are treated is top notch.We will be turning to you for all of our medical equipment/supply needs in the future and I have already recommended you to our friends and family. I have also recommended you to health professional contacts of mine in the New York area with whom I have worked as a resource for their patients. Wishing you and your team the best and continued success. 
purkasz
1605648444
Liam and his team have successfully alleviated all my anxieties about my showering experiences after I was diagnosed with a disability in my right leg.Falling fears became dread whenever a shower was necessary. And we all knew it.Even the dog knew it was time.I’d purchased some suction cup grab bars but they scared me even more. Sometimes they fell off on their own in the middle of the night!I found ON THE MEND online and an appointment was made immediately.I was very impressed and relieved.So was my dog.One day later Liam showed up with his positive attitude and some very smart ideas.Two days later the problem was solved.I can’t recommend this company strongly enough.Thanks folks.Now my wife complains I’m taking too many showers. 
Jaime Salas Merino
1600703101
Jennifer Thompson
1592112164
Liam, the owner is an angel. He drove an hour plus to the shop on a Sunday night before Memorial Day to pick up and then deliver an oxygen machine to my father. My father only lived until the next day, but his last hours were made more comfortable due to the kindness of Liam. I and my whole family are eternally grateful. 
Richard Ruben
1582855395
I have been in practice for forty years and I have worked with many medical supply houses.None of the companies I have ever worked with has been as attentive and helpful as On the Mend. Their service and the equipment they recommend is simply outstanding!! I honestly do not think they could be any better. Every single person I know who has used their services feels as I do.Richard Ruben MD 
Jean Carlson
1725036337
I have rented medical supplies including an ice machine and a medical recliner from On The Mend for three separate surgeries. Each time my needs were addressed with empathy and understanding, and I feel the equipment I rented made all the difference in my recovery! Everyone at On The Mend is very professional and very helpful! 
William Salomon
1723658857
I just spoke with Christine at your office. I found her very friendly Competent and professional. Would be glad to recommend Your company to anyone that would need your services. Thank you, Bill 
Sylvia Clarkson
1723065969
Called at 10:30 after a family member took a hard fall. Delivery was here by 1:00. Can't say enough about Marsi's kindness and the excellent set up by the team. Highly recommend. 
Jeff Boucher
1721793123
Marsi, Liam and the entire team at On The Mend Medical are top notch In their field. From coordination, execution and communication there is no one else I would choose or recommend for any of your in-home care needs. I have used their services for not only my family, but for clients that I have referred and had them execute the installation of temporary hospital beds, lift chairs, handrails and bathroom needs last minute.Most people find themselves in a situation where their life needs to change at a moments notice. Having an unexpected life altering event leaves you scrambling last minute to adjust your life inside a home when you or a family member returns from medical care or an unexpected accident. The entire staff at On The Mend Medical has proven to me on multiple occasions to be a 10 out of 10.I can’t thank them enough!Jeff Boucher 
Gino Antonini
1718223797
I have delt with Marsi on several occasions. Buying my lift chair, bed and now my mobility scooter. After meeting Marci for the first time I found her caring, knowledgeable and genuinely nice. I had my scooter delivered today by 2 of the nicest young men. When they arrived Chris and his partners brought in packages from my porch without me asking. They were professional, friendly and helpful. After bringing my scooter to my workshop and explaining it's workings they asked if there was anything else they could do for me. I highly recommend On the Mend for thier great staff and quality products. 
Clint Schramm
1715614220
I received excellent service from 'On The Mend' when I needed help recovering from open-heart surgery. They were the only retailer that offered the Lift Chair I wanted to rent at a fair market price. The delivery guys were very helpful and even assisted with moving our existing furniture to make room for the chair in our den. Their service was first-class and we highly recommend them! 
Ann Apgar
1714180520
Wouldn’t go anywhere else! ………. Many of my friends have scooters but I have never heard them rave about their scooter. There always is something more that they want but don’t know how to get it. Liam and Rob brought 2 scooters to me. This scooter that I chose seats/fits me perfectly! Even the office is great at replying to my request…………….. I wouldn’t go anywhere else! 
Becca
1712181106
Highly recommend On the Mend. I called and spoke with Tori at 10am in need of a lift chair ASAP. By 12:30pm the lift chair was completely set up in my house ready to use. The gentlemen who delivered the chair were great as well. Will recommend Tori and On the Mend anytime I can! 💜 
David Sloane
1712165408
Nice people, very helpful and sympathetic.Very prompt w/ delivery and pickup.Costs reasonable and I suppose average: they seemed okay to us. 
Charlie Libin
1709986824
We highly recommend On The Mend! The Supernal 3 is an attractive hospital bed that my parents were very impressed with. In appearance it is stylish, yet with all the functions of a hospital bed. The friendly team delivered and assembled the bed in my parents bedroom with great care. Two twin XL side by side is perfect for an elderly couple. We also can't pay enough compliments to Liam. He was super helpful and responded swiftly with inquiries. Clearly this is a family run business that takes great pride in their work and service! 
Kerri Ubaldi
1708720618
I cannot say enough about this amazing company that is filled with such caring people. My mother suffered a debilitating stroke and on 2 occasions Liam O’Keefe came out to their home and was able to outfit her with a lift, shower chair, hospital bed, special mattress and a new wheelchair. When she refused a wheelchair from another employee he came out again himself to help her to choose the best option for her! His concern for not only her comfort but also her skin was extraordinary. I honestly have no idea where we would be without his help! 
Jane Mullany
1706125873
The most caring and friendly staff. Very knowledgeable, great products and exceptional service!!! 
Linda Wendling
1704647622
On the mend came into my life during a very difficult time. Liam was there to help me make important decisions. This was something I never had to do by myself before. Liam promised if there was any problem, workers would be there to fix it. I did have a problem, called Liam in the morning and the problem was fixed that very same afternoon. The stair lifts were installed by the young men Olin and Steven. Derek, the electrician came a few days later to make sure that the wiring was tucked discretely away. Kenny and Hatuse followed, installing our new walk in shower. Again, attention to all the small details. And last, Frank and Brian. They were the plumbers. Their work not being seen but professionally done. What could have been a nightmare was not. These gentlemen settled all my worries. My home was in excellent hands. 
Corina O'Dea
1704041638
Marsi and her staff were so incredibly compassionate and helpful during my husband’s unexpected health crisis. We are forever grateful and highly recommend On the Mend to everyone! Thank you Marsi! 
Jodi Shydlo
1702941354
Thank you to Caron and Christine for helping me through the process of getting a special wheelchair for my father--not an easy task, but you all made the process much more smooth. Also, thank you to all of the friendly and helpful staff who I have worked with previously, and now I am working with again. It really pays to work with a wonderful local company who can provide such great customer service. Kudos to you for all that you do, and thank you! Best, Jodi 
Linda Troski
1701270901
My dad and I took a lot of their time. They remained courteous even after changing my mind. Also, they knew much about their merchandise. 
Terry Schramm
1700495856
My husband and I drove over an hour to check out the amazing inventory of Golden recliners. I fell in love with the Golden Dual Zone. The new fabric is amazingly soft, buttery and feels like leather. The infinite positions and heat help my comfort immensely. I’m in the chair 14-20 hrs a day. Thank you, Sabine for your attentiveness. Sharon Hayes
1699907427
Came in the store with my mother and the staff were extremely helpful finding a reclining lift chair for her. She’s had it for two weeks and is so in love with the lift chair. Wish I could give the store and staff 10 stars. Delivery was efficient and helpful as well in removing her old chair. My mom could not be happier! 
Alex Ohlandt
1697662345
Fantastic experience! Marsi was absolutely amazing to work with and the delivery time of the product to my Mom's house was within a few hours. Highly recommend! 
Blake Nezvesky
1697038331
All around GREAT and knowledgeable employees with impeccable customer service. I couldn't be happier with the entire recliner rental process, including the team that came to my parents house to drop the chair off. I would highly recommend On The Mend for all medical equipment and supply needs. 
toral shah
1695645519
Thank you so much, On The Mend Southbury team! You were so incredibly helpful in helping us get ready as my mom returned home from rehab. From the very first time I called to the delivery of the last item on our order - the level of service/attention/consideration was just incredible - well beyond what I expected! Special thanks to Caron for all her help on the phone in figuring out what equipment/support was best suited for us and to incredible young gentlmen - Dominic and Dylan - for not only delivering/installing equipment but also all the other things they did to help us prep the room. 
Donna Bannon
1691536020
The staff is friendly and knowledgeable & most willing to help with great suggestions. They made me feel comfortable and at ease as I dealt with a rather difficult situation. Highly recommend. 
Ed Brew
1691431194
Marsi took excellent care of me…my Golden chair was delivered and set up very nicely. I highly recommend Marsi and her staff for your needs. 
Bob Frinder
1690492039
Liam was very professional on the arrangement. We ordered a stair lift and will be installing it tomorrow. 
Cathy Kleros
1687649395
Caron and the team of On the Mend were lifesavers! After my knee surgery, I was struggling with getting in and up from regular chairs. They had one of their lift chairs delivered to my house the same day. I can’t thank them enough for their caring and professional service. 
Missy Siner
1687011425
We highly recommend Liam, Marci, and whole crew at On The Mend! They were a Godsend to our family in making sure that when our 90 year old father was released from rehab after a fall, his home was properly outfitted with all of the equipment he needs to live safety and independently in his apartment, including grab bars, safety railings, and adaptive equipment in the bathroom to protect from future falls. They worked quickly in a short time frame to get everything done, and ensured it was done properly.Liam was responsive and a proactive communicator, Marci kind and very professional confirming accuracy in logistics and billing, and the delivery/installation guys could not have been more polite or helpful.It is very stressful dealing with healthcare, trying to take care of and protect our elder loved ones. On The Mend understands this. They help ease the burden by carrying some of it with you.A related additional shout out to On the Mend's business associate, Arthur Mulligan at The McKellan Group, Senior Health Care Advocates. Art is a gen of a human being who can guide elders and their families through the incredibly complex and often frustrating world of health care services and insurance/payment for seniors. 
DOUBLE T THE VOICE OF REASON
1686390437
I was in desperate need of repair on a Golden Technologies chair that I bought out of state. Golden Technologies gave me the number of three vendors that serviced in this area. I chose On The Mend Medical and I am so glad that I did. From the first phone call that I made right up through the Received, I felt like I was family . They scheduled me promptly. Were here the next day., fixed the issue in my chair is like brand new again. A few hours after the service call, the office called to make sure that I was completely satisfied. What more could I ask for I would never hesitate to call upon them again, and I would recommend On The Mend Medical to everybody. 
Sylvia Wood
1685816734
Went with my mom and met Christine who was not only warm and knowledgeable but also a fluent ASL signer - a rarity in most businesses. We ended up going back a few more times to get a good fit for orthopedic shoes and each visit felt like a reunion. Christine also noted a common toenail issue among the elderly and suggested that my mother visit a podiatrist - which she did and we're grateful for that input.Store is well stocked and the owner, Liam and the other employees are super friendly. The ice cream shop next door is also a great place for a treat after your visit.If you know of any Deaf people who are in need of home medical supplies, be sure to recommend this place and have them call the store to check for Christine's hours. 
Marilyn Santucci
1685719919
We just received our recliners from your medical supply store! Our delivery men were just great… friendly, great in explaining the warranty, careful in the removal and delivery of the old chairs!! So hail to Derek and Brody! We would not hesitate to deal with your business if the need should arise! Thanks guys for making our experience such a pleasant one! Chairs are beautiful too! 🤗 
Kellyanne Doherty
1685662824
We didn't know what to expect when my mom had a total hip replacement in April. She was in so much pain and we realized she had one hard seat and getting into her bed was super painful. We rented a recliner from On the Mend and the team was fantastic. Marsi has been a huge help and we are forever grateful! ❤️ 
Bobbi Jo Beers
1684419946
Caron is wonderful! So compassionate and knowledgeable. She took the time to listen to what my needs were and recommend appropriate products. Can’t recommend them enough! 
jessica theisen
1684357925
I cannot recommend On the Mend enough. My mother had a terrible fall & in the ensuing chaos of hospitals & rehabs, Caron tremendously helped with what my mom would need coming home & her recommendations were spot on. Someone came out within the day to measure for a ramp & Derek did an amazing job installing it. He was beyond professional & quick. Caron had another team deliver everything else we requested on the same day as the ramp install. Everything was complete with the time parameters we requested. Caron made an extremely difficult time easy & with zero issues!!! Thank you all! 
Kathy Forte
1684322105
On The Mend staff are knowledgeable, helpful and caring. Very grateful they’re there when we need them! 
Todd Green
1681252700
Great experience, couldn't help anywhere else, Marci went above and beyond for me and got me a recliner delivered the next day just in time for my surgery, beautiful electric recliner, looks brand new 
Darrin Dennis
1680905318
OTM Provided my wife and I with the experience of a lifetime. The staff were courteous, kind, and extremely helpful. We felt like we were among friends and family. We loved the interaction with Christine in particular. Working with her was more of an cooperative, rather than a competitive process! What a wonderful person she is. Service was courteous and we left with a warm and wonderful feeling. We will definitely do business with OTM again. 
Alison Peck
1677613348
Friendly helpful staff. Answered all of my questions. Will use again if necessary. 
Barbara Steers
1677351965
Trying to locate what turned out to be a hard find. Christine was pleasant, professional and was able to provide what I needed with no lead time. Looking for any type of home medical supplies call On The Mend Medical Supply 
Arthur Bresh
1676903447
On the mend staff was professional and a pleasure to do business with. Phone staff very helpful and young men who delivered hospital bed were polite and set up the bed in a short time . I would recommend this company 
Theresa Salerno
1676486765
Most recently purchased a recliner lift on behalf of my sister. She couldn't be happier..Her mobility has already improved! The staff was excellent! I have found a new place for all medical supplies. I want to thank the total stranger who told me that I wouldn't be sorry..recommend highly. Keep up the good work 👏 
Janice Stock
1676314198
We had an urgent need for a lift chair at home. We called at 9am and had two unbelievable angels pull up the driveway with a chair less than 5 hours later. This is the third family emergency we've had and On the Mend is 3 for 3 on AWESOME service. Thank you Marsi, Kimberly and the whole team of professionals for making a difficult situation much easier to navigate! 
Deanna Z
1675352881
Absolutely OUTSTANDING experience with the folks at OTM. The overall service provided from the time of store entry, exploring medical equipment/supply options, ordering and delivery for my elderly mom's recovery from hip replacement surgery was amazing. Visiting the store was such a pleasant experience. Christine, in particular, not only had a great sense of humor, she was personable, extremely patient, kind and very knowledgeable (without pressure) as to what would be most beneficial for comfort and healing. We purchased a recline/ext. chair that we call a "miracle" chair. So glad we found this gem in Southbury. Highly recommend! 
Rosemary Delaney
1674313608
great service, helpful people, they do it all, equipment(beds lifts wheelchair) ramps, electrical work, carpentry, one stop shopping 
Matthew Hughes
1671894567
Wonderful compassionate people.Came in in the freezing cold to get my grandma a piece of equipment she needed early this morning.My family and I are very thankful for this act of kindness on Christmas Eve morning.Great customer first compassionate service.Thank you to on the Mend!Happy Holidays! 
Ceciley Robinson
1671720944
The customer service, caring and compassion that I received from OTM was outstanding. Christine did a great job in making me feel welcomed and valued as a customer. Thank you for the wonderful job! 
Mark Cohen
1669668272
Had Grab Bars installed . Marci and Kim were a pleasure to deal with and Derrick and Dom installed them to perfection. The entire process was simple, quick and reasonably priced. Great company! 
Chela Landau
1667927191
When my fiancé got badly injured playing basketball just before our trip and we landed and he could barely walk we didn’t know what we would do. Driving from New York to Connecticut we tried calling multiple places to rent a wheelchair while he was in such pain. None were helpful. One place we called showed were arriving 15 minutes after they closed and they could not help us. Most were dismissive including a hospital that had absolutely no recommendations.Then we reached Marsi. What a genuinely kind and helpful person. Everybody at the store was kind and helpful, from the first person who answered the phone to Marsi who told us not to rush, to take our time and that she would wait for us no matter how long it took. She fit us with a wheelchair and was absolutely wonderful and kind and really saved our trip. 
Joanne Maiorana
1667475851
Everyone there was excellent and caring. Facing a scary time they made it much easier. The staff gave me all the help I needed and helped me to relax and deal with my situation I would recommend them 💯 per cent. 
Jon Sigler
1666967204
They answer their phone, and the competition doesn’t!They had friendly, fast, reasonably priced service. A real pleasure. Thank You! 
Edward Cohen
1663530601
Was referred to On the Mend and am I ever so glad I followed up on the suggestion. They have an extensive assortment of mobility devices and are all too happy to let a customer try as many as they would like. They ordered a color for the chair and delivered it in a timely fashion. Overall, I can't say enough about them. 
Jerrica Clements
1662682922
On the Mend staff are so helpful and incredible to work with. We use them a lot. I called today and spoke to Caron and cannot thank her enough for helping us so quickly and sending Derek our way the same day and adding us to his run. Derek helped us immediately when he got there and did it with a smile and we are so grateful to have solved our issue so quickly. Thank you Again Caron and Derek. 
Carol Kaufman
1660390424
Marc and Derek did a nice job installing the stair chair. Team members are responsive and helpful. 
Joseph Valdez
1660239660
The team that came to pick up my hospital bed was excellent, very quick and efficient service. They are an asset to this company 
Cara Spath
1659809114
Who do you call when your mother in law’s chair in Florida needs a replacement part and no one has it… My favorite medical supply store in CT that’s who. They had the part in stock and shipped it overnight. Their service is always above and beyond what any other business would provide. My MIL is once again able to have a comfortable nights sleep in her chair. Thank You, Thank You, Thank You On The Mend, you guys are the BEST!!!!!💗 
Sam Vinci
1659489754
Marci, it was a pleasure talking with you and walking me through each step to find the right chair. Your kindness and thoughtfulness is very much appreciated. Definitely will be using your service each time it’s needed! Thank you - SAM V 
Dana Groff
1659386199
Marc and Shawn delivered and picked up the hospital bed and were super efficient, safe, and sensitive to our needs. Thank you for your assistance when we needed it most. 
maryanne holland
1659318173
On the mend is top notch. The guys delivered our bed were very knowledgeable- helpful- and polite - top notch ! 
MARY MONROE
1659027304
Marc,Dean, and Brody were so helpful. They made my experience with on the mend so wonderful. Thank you again for everything! 
Linda Clark
1658866150
I wanted to rent a motorized wheelchair over the Memorial Day weekend for a concert I was attending with my daughter and oh boy, was I pleasantly surprised! They gave me a spectacular deal over a full week! I would have never been able to go if I didn’t have a wheelchair and we had the best time! The staff in their Southbury office were more than friendly, so helpful, patient and truly interested in me! You can’t fake that level of kindness!! I was definitely impressed and would use them again for any medical equipment I may need and highly recommend them!! Thank you On The Mend!! 🥰 
Dotty Zara
1658775594
Tracy Clark
1658515754
Mark and Dillon we’re very Professional and courteous . And Informative About The Chair. Thank You 
Maureen G
1657744525
Marc and Shawn delivered my recliner as part of their collaboration with the pink chair project the day before my surgery. They were so kind and thorough going through the directions on how to use and program the chair, which is so comfortable! 
Marian Altman
1657679455
Marc and Dean were very nice and answered our questions. Very informative about the Whill chair that they delivered to my home. 
Dale Hurwitz
1657240556
It was a pleasure to have Christine help me. I felt it was as important to her as it was to me to have the correct equipment for my daughter. Thank you so much. 
Nanette Mack
1657044875
Super easy to work with. Accommodating, professional and friendly. (👋🏻 Marc and Dean!) Needed a lift chair for recovery after a fall and they delivered! (Literally!) Product was great quality. Service was superb. Will go back for any future needs. 
Bridget Henry
1656855775
I cannot say enough great things about this store, the staff, and their products. My in-store experience has been incredible. Every time I go, I am approached and helped the second I walk in to the door. On my most recent visit, Marsi and Caron were extremely friendly, knowledgeable, kind and patient. They both listened to what my needs were and made incredibly great suggestions. With 20 minutes, I made a decision and the product was scheduled to be delivered to my mother that afternoon. The process could not have been easier. Marsi and Caron communicated with me throughout the day regarding the delivery and everything went perfectly. I was truly stunned at how incredibly easy everything was.The delivery experience was as exceptional. Dylan and Dean were incredibly friendly and respectful. They were very knowledgeable about the product and gave my mother detailed instructions. I was unbelievably impressed with their attentiveness and professionalism.On The Mend is an exceptional vendor. I am so grateful they are so close and convenient. 
C Pelham
1656446559
Laura Gardner
1656300719
I have never received such friendly, welcoming and educated customer service. They really know what they are talking about. It has been one stop shopping each time I make a new purchase for a new product in assisting for my moms needs. They are compassionate and I would never shop elsewhere!! From Transport chairs to hospital beds, I couldn't be happier. 
Chris Spalding
1655997934
Marc and Dean delivered a beautiful Lift chair to us today. They were extremely professional, polite and friendly. They knew the chair very well and gave me an informative and thorough training on how to use the chair. I would highly recommend On the Mend and Marc and Dean for a very high quality service. Thank you! 
Abby Mozelak
1655983945
Marc & Dom are the BEST! They were very friendly, and worked efficiently. They encountered a problem and had to brainstorm & trouble shoot the issue & it worked! If I need help in the future I will ask for them! 
deborah smith
1655919148
Got a lift chair for my 94 yo mother. Service was terrific. Marc and Dom set it all up and moved old furniture out of the way for us. Very helpful. Mardi spent a lot of time in the store letting mom try out the chair and chatting with her. She even brought her an ice cream! 
Art Mulligan
1655637942
Liam, Marsi and their "team" are outstanding is every aspect of service, compassion, caring and love for their clients, customers and friends! 
Mary Bond
1655412128
The Southbury CT store is staffed with caring and knowledgeable salespeople who take the time to listen to your concerns before suggesting the best products for your needs and budget. Special mention to the friendly guys who drop off and pick up medical rentals. Over the past five years we have frequented On the Mend for many products for my parents who are in their late 80s and they’ve always come through for us. Personal service is their strong suit. 
Gloria Panasci
1655305077
Derek & Domenic , delivery & setup personnel, were efficient , knowledgeable, and pleasant.My many questions were answered patiently and I commend them for their professionalism.My daughter arranged medical equipment rental with Marci ; she said that Marci was very helpful and kind. 
Judy Novella
1655236135
Marc and Collin delivered my reclining lift chair with extreme care. It is a heavy object and they were careful to navigate past other furniture and fragile items. I highly recommend the team at On The Mend in Southbury. Truly a business that excels at customer service. 
Shawn McGee
1654794684
Beth Blumenthal
1654792495
Great service and OTM had just what i needed to heal up. THANKS to Mark and Sean and the whole team. 
sean Lynch
1654716569
Good evening,Just wanted to let this wonderful company know how thankful and appreciative I am of your work and help, Marc and Colin were absolutely amazing and I’m very thankful. They showed a positive and lovely attitude and I love them. Thank you! Sean McKenzie
1654650425
Daniel O'Brien
1654627625
Marc Dispenza helped me greatly. His professionalism and kindness made the process easier than I ever thought. Look forward to working with On the Mend in the future. 
Gina Vizard
1654618888
I had an amazing experience with On the Mend and would highly recommend them. Colin Ford was friendly and very helpful the entire time! 
Dean Botticelli
1654520239
Brody Keefe
1654520237
Heather Woodring
1653084376
I love On the Mend. When I call and talk to Marsi, just hearing her voice makes me feel better! She and Liam have helped with me with everything imaginable both for my mother and stepfather and my father - from hospital beds and a stair chair to lift recliners, walkers, a ramp, a wheel chair, PPE and more. Their customer service is some the best I have ever encountered. I had no experience taking care of my parents, and Marsi has gone above and beyond in how she takes care of me. Liam, as well, has been fantastic. I highly recommend them for everything you need. They give great advice and always have steered me in the right direction when I did not know what to do. 
Ernie DiStasi
1652811242
Our heartfelt thanks to Liam and staff. Caring,compassionate and experts in their specialty,dignified home care. We truly felt we were treated like family. Wonderful people,wonderful experience. 
Gerry Craig
1652368982
Gerry and I were very impressed with the knowledge and expertise of Marsi and the staff of On The Mend, Southbury. It was wonderful to actually try out the scooter we were interested in. Aside from the professionalism, what came through loud and clear was their caring and compassion for the customer. We were so confident that we did purchase the scooter. It was delivered promptly by 2 very nice young, caring gentlemen. Dom and Marc. We discovered their was a battery issue. We called the next morning and they sent their service technician, Rob, before noon. Rob was also extremely professional, knowledgeable, and caring!! A minor problem that was resolved quickly. I call this outstanding customer service!!!!! We highly recommend On The Mend!!! 
Marian Cerdeira
1649346145
Thank you, Marsi for your incomparable personable and professional manner. YOU made such a difference with every decision that had to be made. 
J P
1649081779
Their customer service is top notch. Liam is very knowledgeable about everything he sells an very responsive to questions and concerns after the sale 
bill woods
1648395926
As a rule, I only write reviews of products that are negative because if a product is good, it will sell itself.I am going against that policy to write a review about “On the Mend.”Their policy of helping people who need assistance with medical and rehabilitate needs goes above any that I have worked with in the past.The staff knows the products they sell and how it will best help the person who needs it.I would recommend that anyone who needs assistance in finding medical supplies and equipment to go to On the Mend first. 
Roger Shaw
1647478553
My name is Megan. Posting on my sons account because I can’t figure out how to change it.I needed a knee scooter for a surgery I had on my foot. I didn’t think I would need one but the pain was so terrible and crutches were AWFUL so I called on the mend. They were closed already but they told me they had one and brought it to me on their way home THAT DAY. I was only supposed to need it for a couple weeks. However, I had to go back in for emergency surgery to clean out an infection so I needed the scooter longer than I had planned. They called to check on me to see if I needed it longer seeing how I was being charged. They were so unbelievably kind. I ended up just buying the scooter from them. This is a company that you want to do business with. It makes you remember that there are good people in this world. Support this business. They are wonderful and good people. Plus the merchandise is in great condition and a great quality.Megan Shaw 
Crystal Miller
1646854210
Would highly recommend! On the Mend is very professional They offer a wide range of supplies and services. 
Mark P
1646201087
Above and beyond in every way. I ran into a situation and Marcy did everything she could to find a solution to the problem. It's rare these days we find a company so willing to help. I appreciate everything you all did to help me find practical solutions .Thank you 
Carol Z
1646169865
On the Mend people from Southbury are just awesome. My dad has been Ill and they did a bathroom renovation for us. It came out really terrific. Not only that when we called urgently in need of a hospital bed and special chair Liam and his people acted and made it happen for us within a day. They even helped make my father comfortable in his new bed. Unbelievable service and most importantly incredible kindness.. We strongly recommend Liam and his outstanding team. Thank you all! 
Christopher Dembski
1644584648
I am writing this endorsement for On The Mend Medical to express my sincere gratitude to the staff for the excellent service they provide. On the Mend literally saved my business in the early days of the Covid 19 pandemic. Without the needed cleaning supplies, gloves and masks which were very difficult to source, we would not have been able to operate. For this and the ongoing incredible service I am eternally grateful. 
BK6 Fan
1643672001
Everyone was super helpful and went above and beyond to accommodate challenging logistics. The gentlemen who delivered the bed and related equipment were very knowledgable and careful to make sure everything was set up neatly and completely. You won't find better! 
Main Office
1642652920
As caregivers we often mask our pain. We hide our sorrow sometimes embarrassed by our own emotions. As terminal illness and cancer robs our loved ones of their mind and body we ignore our own trauma. The carnage that happens to our own life and family is left invisible until a future date. We are constantly reminded of how much worse it could be. In the future I hope to tell that story, but now I’m still on that path. But along that path on occasion we meet someone who revives our humanity. As we are in a constant downtrodden state as the illness wears on everyone, it’s easy to feel isolated. But those who KNOW your pain, not academically but rather personally, even on the first encounter instinctually know it. They reach out, and if you’re brave enough to accept their hand, it revives your humanity. Their is a look in their eyes that simply says, you’re not alone. Today was that day for me. As the illness takes its toll I often feel helpless and desperate. While searching for a wheelchair, I could feel myself franticly coming unglued. Oh I hid it, and well. Only a person whose been there could sense it. They KNEW and reached out. Sure, today I bought a wheelchair but it was so much more 
Lynn Rascoe
1640215536
I was introduced to On the Mend Medical Supplies & Equipment through their employee, Kara, who established 'The Pink Chair Project" for women recovering from breast cancer surgery. She loaned me a recliner after my mastectomy so I'd be able to sleep comfortably and heal well. The Golden Recliner, the brand that Kara and On the Mend have provided for this admirable cause, has been so comfortable! My husband and I decided to visit the store in our seemingly endless pursuit to find a good reclining chair for ourselves. Our experience has been excellent from the moment Kim warmly greeted us as we walked through the door to the delivery of our beautiful chair. We found everyone to be friendly and courteous. Kim was so helpful and generous with her time. They were punctual and accommodating with their delivery schedule and stand behind their product. They truly care about you getting the best chair for you. Everyone at On the Mend seems to have it as their mission to make their customers happy, and we certainly are! 
Lauren Waller
1640201443
I'm only giving 5 stars because I can't give them 10. I called from New Zealand to help arrange an oxygen concentrator for my mom in CT. After dealing with another provider who made it impossible (i.e. was told it would take two years to get a machine that would probably be faulty. Ha!), On the Mend was able to deliver the concentrator we wanted within 12 hours of the order. Amazing. Thank you! 
Sean Souza
1719896198
As a Home Care Agency Owner, service to our clients means everything. Steve, Rob & Max at On The Mend provide impeccable service, friendly interaction & quality products/installations. Our customers are beyond satisfied as are we.Sean SouzaHome Matters Caregiving Orange Coast 
Mi Cafe
1718846436
Excellent customer service and products. Rented a hospital bed and it was delivered and picked up on time. The mattress provided was way better than expected and was very comfortable. All the staff that I interacted with were very kind, professional and extremely helpful. 
hawk tea
1716226433
Steve and the staff here are super professional and welcoming. Great place overall. Would HIGHLY recommend. 
Betty Cerrillo
1714167860
We have purchased a walker from On the Mend. Their service and products are 5 Star Plus!!! Also we rented a power lift chair for my husband during his recovery from a hospital stay which was the best! These guys are the greatest!!! 
Vincent
1711748052
I was thoroughly impressed with my visit to 'On The Mend SoCal'. They offer an incredible selection of medical supplies, including wheelchairs, stairlift chairs, and extremely comfortable recliners for post-op recovery. What truly sets this place apart is the vast knowledge and expertise of the staff—it's a rarity to encounter such professional and helpful service. A huge thank you for all the assistance and advice, guys!! You are the best!! Highly recommended to everyone!! 
matt burnette
1710003844
Absolutely perfect! Early delivery no hassles and great customer service. Recommend to anyone 
Kristine DeSantis
1708393831
I can’t say enough about this company. I called this morning looking to rent a hospital bed for my mom who fractured her ribs in a fall. I reached Steve quickly & he was helpful & even suggested a reclining lift chair because of her injuries. We went with the chair & they delivered it within hours of when we called. Rob & Max delivered the chair & not only did they move her love seat to the other room to make room for her new chair, they were really nice & informative. This chair is going to make a world of difference to my mom. Thank you so much for making this process so easy! It’s difficult to make decisions while your loved one is in pain but you made it easy. Thank you again! 
Debbie Bible
1706581640
This is, without a doubt, the best company I've ever dealt with!Steve has helped me rent a recliner, he's so accommodating and just so NICE!!! I would and will recommend this company to any and everyone!!! So professional, helpful, and GREAT!! 
marc gerow
1705702904
We got 7 bars installed around the house . We also rented a bed and a lift chair. These guys are hands down 1 # customer service and amazing install with all 7 bars- hand rails. They really step it up on endless information on all equipment, rentals, and home safety. 
Courtney Tylka
1701108039
I want to give a shout out to On The Mend SoCal Medical Supplies & Equipment. They helped me and a loved one out of a pickle by providing fast and reliable service on a stuck stair lift.If you need help modifying the home, whether aging in place, recovery from surgery or overcoming a disability, I highly recommend Steve and Rob at On The Mend SoCal. They couldn't be more helpful, reasonably price and have the knowledge and equipment to make your home a safe haven. 
Susan Harlan
1698985438
Our family had a need and “On the Mend” stepped up big time to help us out the same day we contacted them. They were professional, knowledgeable, and provided us with several options to help our loved family member stay comfortable and mobile while recuperating. Thank you Steve and your team! 
Kawika Cornelius
1698885704
So grateful for on the mend providing an electric lift for me to use while visiting Huntington Beach California. The medical equipment was quality, delivered on time, great peeps to work with. Highly recommended! 
Jimmy E.
1695680759
These guys really helped me out in a pinch. I needed a new hospital bed in a hurry. Everyone I spoke with was very friendly and responsive to me asking a million questions. They dismantled and took away the old bed, set up the new bed, and left the room cleaner than they found it. They even stopped by a few days later and swapped the wheels for me when I realized I needed the brakes on opposite corners. They absolutely earned their five star status and are going to be my first call going forward. 
M Delfin
1688274960
You cant go wrong with this company. Max went above and beyond to help my 84 year old mother with a stairlift that she uses daily. Customer Service is exceptional from the time someone answers the phone (Rob) and they truly care about the services they provide. Give them a call about ANYTHING - you'll be pleasantly surprised. Thank you Max !!! 
Tagui Trumbull
1687649433
On the Mend SoCal is an excellent DME company. Steve and Max guided us through the whole process and always followed up. You can tell the people here are not only knowledgeable, but really care & want to help you find the best solution for your needs! I am very satisfied with the excellent service, the good quality of the product and the speed of delivery. Thank you! 
Amy Patzlaff
1672106043
We needed a lift delivered the day after Christmas for my mom’s broken leg. Many of the places I checked were closed, but not these guys. They picked up the phone, stopped what they were doing, and brought a high quality lift to us within a couple of hours! When they arrived, they set it up, showed us how to use it, gave us videos as backup, and made sure we were comfortable. They are super friendly and so kind and helpful. Amazing! I am glad the closer stores were closed so I was able to find these guys! 
Ryan McReynolds
1670986660
Steve and the team really provide great service. My elderly dad needed a chair fixed, and someone showed up within hours to diagnose the problem. They brought the new part and installed it the next day. Amazing, friendly service. 
Daniel Juhn
1664918150
I called 6 or 7 places to get some last minute help on installing a stair lift and get some general advice on mobility hand holds for my mom. This is a world I didnt know and I had to learn quickly.Steve's expertise and customer-oriented approach definitely stood apart from all the others I called. He spent time walking me through excellent options the other companies didn't bother with. I was in a bit of a bind and Steve went the extra mile to help me out to get something in quickly. He even responded my messages (which I wasn't expecting) while at a wedding. Max came by for the installation and he was equally professional, friendly and accommodating. From start to finish, these guys were the very best. Customer oriented. Friendly. Professional. And they care. I was super impressed and grateful. Don't hesitate. These are your guys. 
Joel Martinez
1662495629
Steve and his partner were the best! Their service were amazing! These guys always know how to make my patients feel great. I would recommend them to anyone who needs any equipment needs! 
Kathy Coin
1662067844
We have been very happy with the knowledge and helpfulness of Steve and crew. They certainly went the extra mile for us. 
Chris Chung
1658766330
Great customer service and quality products. I was referred to Rob to help me purchase and install a hospital bed for a senior citizen moving into assisted living. He understood the tight timeline we were under and had this set up within 2 days. Within a couple of months, I called again to help us to move to a boarding care house and to purchase a new wheelchair. He again came to our aid and provided outstanding product and services. I highly recommend Rob and On The Mend to anyone needing help to their elders!!! 
Elise Deffenbaugh
1658354690
I called them in the afternoon looking for a hospital bed rental for my mom for a next day delivery. I didn’t think I was going to find something on such short notice but Rob went above and beyond to get me what I needed! 2 hours later he was delivering a bed with everything I needed.. I am very impressed with the service and quality of this company!! He made a difficult situation much easier. Thank you! 
Lindsey Murphy
1657392808
After calling two other companies who never answered their phones nor returned the voicemails, I found this company. Not only did they answer immediately, they were friendly, helpful, and able to provide the walker and Lift chair that I needed. They delivered the equipment on-time, and they were super helpful with placement and hooking up the chair. The equipment was clean and exactly what I needed. When I was done with the walker and chair, they were able to pick it up right away. I highly recommend this company. 
Lynn Williams Preston
1651793479
From the initial contact & evaluation with Steve to the final professional accommodations implemented by Max, On The Mend provided services above and beyond most any company with whom I have worked over the last 60 years of being paralyzed from MVA. Their meticulous work, their willingness to listen and adjust based upon the needs of the person being served, and their expert technical capabilities earns them my highest recommendations without reservation. 
Robert Cabral
1651162983
There isn't enough room to write all the positive things I want to say about On the Mend So Cal. They were super helpful on the phone before I ever bought anything. They guided me through every step in choosing the right electric wheelchair / scooter for my mom. They delivered and set it up. The tech was so kind to my mom, treated her like family. When I asked for an adjustment, there was no hassle, he came back and tweaked the chair till it was perfect.In a time where customer service seems dead, it's alive and well at On the Mend. I really appreciate these guys and will recommend then to anyone who asks!Top Service - Great Prices - Best Attitude! 
Sabine H
1649200147
corrine black
1648582697
Best customer service ever! If you need help, these folks will go out of their way to get you what you need. Passion for their work and compassion for others is what they are all about. 
Faizal Jamal
1647393495
These guys are great, they have expert knowledge in addressing disability/mobility needs. They assisted my father by assessing his needs and making recommendations. They took the time to answer all of his questions in a professional, kind and caring manner.Kindness and caring sets this company apart. They're not there just to make a sale. They came out on multiple occasions and there was never any pressure to make a purchase or place an order. Their priority wasto assist us in finding what was best for our needs.Customer service and reliability also sets this company apart. They stand behind their products and will show up to address any issues or service needs.To On The Mend: thank you for the way you assisted my father with his needs, you made a huge difference during challenging times. 
Ryan McReynolds
1646275760
Denise Palma
1640906909
Couldn't recommend a better company. My parents were in town visiting from Georgia and my mother needed a wheelchair. Steve had it to us within the hour. Amazing prices, amazing company. Thank you SO MUCH for making my mothers trip a success!! 
Tamara Yapp
1639817121
Insane costumer service. WAY better than I get in any other retail experience. This process is hard and they make it seamless :)HIGHLY recommend them as people let alone, a medical bed!Medical Bed for my 91 yr old dad, went off without a hitch! 
lacota cooper
1639531170
Definitely recommend! We got same day hospital bed delivery and assembly. Very professional and friendly! 
Teray Stephens
1639345784
I love this company because of their owners & staff. I contacted 7 other companies before I called them, and I'm so glad I contacted them. Their customer service is outstanding and pricing was the best. I rented a golden power chair and ramps.I wish I could give them 6 stars. 
Hali
1639018003
In the midst of a crisis I had the pleasure of meeting Steve today! Unfortunately, my mom’s only way to get around is in a power wheelchair. The charger had blown. After searching endlessly and unable to find one that worked for her model. Steve came to the rescue and went above and beyond to make sure she was up and running again! Amazing service!! 
Brian Jensen
1637006368
All I can say is Steve was a God send to me and my wife. After a hip joint replacement surgery I came home and was in need of some equipment that without it you could not survive while recovering, After a long and difficult day dealing with insurance company personnel and their affiliates my wife and I were both tired and very frustrated and we had nothing to show for our efforts. I then called On the Mend and Steve answered my call. Not only did he have what I needed he also delivered it to my home less than 3 hours later. He and his partner came in and set everything up for me and my wife, they went so far above and beyond the call I was amazed at this customer service in this day and age. I cannot recommend them any higher. If you are in need these are your best chance at a humane recovery in home. Even my physical therapist was very impressed with my set up that they provided. I could go on about this because I feel so blessed to have found these guys. Please believe me. I am not a guy who writes reviews unless I feel they are totally deserved and in this case it could not be more deserved. Thank you Steve for saving the day! 
Dianne Ermer
1635186990
Steve and Max were so informative and knowledgeable on the equipment being used and oh yes patient as well!!They were flexible on time and days of the week you were be able to see them especially my Mother being on Hospice.What else can I say !!!I highly recommend them!!! 
Cheryl Coleman
1633568529
Trust and Caring. They will get you thru to recovery and get you everything you need to get there 
Melinda Foote
1633306973
On The Mend has been a life saver for myself and my aging parents. They were able to come to the home and bring out the items my parents desperately needed. They have provided such valuable information about safety, and excellent customer service in general. I highly recommend them! 
Linette Royle
1632338905
Such an amazing experience. They took care of me every step of the way. Went way beyond my expectation. Amazing communication and even better response times. I genuinely couldn’t ask for a better experience. Highly recommend them! 
3linzo3
1629258301
This company is amazing. I needed oxygen tubing last minute for my dad and even though they were closed, they let me come to their house to buy it. They went out of their way to help me when I really needed it. I would give 10 stars if I could. Thanks again! 
Elizabeth Harrison
1628552943
Great customer service and well-priced. I needed to rent a lift chair for a month and they made this process so easy. Would highly recommend. 
Adam Kaae
1624995616
This company has outstanding service! Steve drove to our house and picked up a walker being repaired for a family member, replaced two wheels and returned it within the hour (and at a very fair price). He is super friendly and very willing to help with any mobility needs. I highly recommend this company and their services. 
Michael Frick
1623353630
Joseph Cipriani
1623352544
Excellent customer service with timely delivery/installation. A special shout-out to Steve, Max & Rob for assuring we had everything we need! Thanks OTM! Testimonials
